One inbox. A real reply.
Mintdrop is a small team, so there is one place to reach us — hello@mintdrop.ai. We answer within two business days. No ticket queue, no phone tree.
hello@mintdrop.ai
Whatever the reason, that's the address. It routes to the right person on our side — you don't need to pick a department. To help us answer fast, tell us which vault you're on and, for an app issue, what you saw versus what you expected.
The five things people email us.
Account and the app
Login trouble, a vault you can't see, a brand-kit upload that won't stick, a download that failed.
Billing
A charge you don't recognize, a cancellation that didn't take, a receipt you need for the books.
Editorial
Pitch us, correct a caption, or flag content that reads wrong for your specialty. This reaches the editors directly.
Compliance questions
Ask how a caption squares with ADA, AmSpa, FDA, FTC, ASPS, or AAD guidance. See the compliance page first.
Press and partnerships
Media questions, specialty-advisor inquiries, and integration ideas.
A few answers are already on the site.
Pricing, cancellation, and platform questions are on the FAQ. How captions stay within marketing rules is on the compliance page. How we handle your data is on privacy and security.